Patient Service Administration Team

At TwentyOneDental, we listen.

The Patient Service Administration Team (PSAT) is co-ordinated by Tara Bartley and who works closely alongside the Commercial Director. Tara provides a point of contact for patients who may have a concern but may be unsure which member of the team to raise it with or feel that they would wish to speak with someone else to which their concern relates.

The PSAT are knowledgeable and experienced in handling patient concerns and have overall responsibility for ensuring responses to enquiries and/or complaints are co-ordinated effectively and efficiently. The main purpose and responsibility of the PSAT is to provide a prompt and efficient initial response to enquiries and/or complaints. The PSAT co-ordinator keeps the Commercial Director closely informed at all times so that the matter can then be investigated and a resolution provided without undue delay. Where possible, the PSAT will deal with questions, complaints and straight forward low risk concerns there and then in order to provide a prompt service to address matters in the hope that matters can be resolved at this early stage.

The PSAT can be contacted during clinic hours on 01273 202102 or via email to
Outside of these hours, telephone messages and emails will be dealt with on the next working day, when an initial acknowledgement response will be given.

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