Emergency Information

Normal Working Hours

This is for both registered and non-registered patients.

We understand that dental pain can be unpleasant and disruptive and we are here to help. If you
have toothache, a broken tooth or any other type of dental emergency, we will endeavour to see
you as quickly as possible (usually the same day), whether you are registered with us or not.
This emergency service is for both registered and non-registered patients during working hours
only.

Our clinic opening times can be found here and we will do all that we can to help during these
hours.

A full list of our fees can be found by clicking here

Out of Hours Service
Saturday/Sunday & Bank Holidays (10am – 1pm)

This is for registered patients only.

This service is to provide emergency advice outside of our usual working week between the hours
of 10am – 1pm at weekends including bank holidays.

This emergency service is for registered patients who have:

• severe dental pain
• facial swelling
• post extraction bleeding
• trauma

For re-fixing crowns or replacement of lost fillings, unless causing extreme pain, are advised to
telephone the clinic the next working day. Our concierge team will be happy to arrange an
appointment for you then.

If you require emergency assistance between the hours of 10am – 1pm, please telephone the clinic
on 01273 202102. You will be asked to leave a message and one of our experienced Dental
Surgeons will call you back as quickly as possible. We aim to call you back within 1 hour of your
message being left. If there is a delay in returning your call, this will be due to us dealing with other
emergencies. However, please be re-assured that we will call you as soon as we are able to do so.

Should you require this service, there is an emergency call out fee payable of £260*.

The purpose of an emergency appointment is to assess your dental pain. Included in the
emergency fee are x-rays; antibiotics and “special tests”. In the event any further treatment is
required, additional costs* will apply and which will be fully explained prior to treatment
being undertaken.

A full list of our fees can be found by clicking here

PLEASE NOTE: All costs are payable on the day.




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