An excellent opportunity to work alongside a strong ‘Award Winning’ team in dentistry at TwentyOneDental, a boutique clinic in the centre of Hove.
The role is for a ‘Concierge’ – Our friendly dental concierge are our front of house. An exemplary telephone manner is therefore a firm requirement.
You will greet and invite all patients/visitors to relax in our beautiful surroundings prior to their appointment, being offered a complimentary beverage from our refreshment list. We take exceptional pride in the quality of our patient care so we are looking for an experienced individual with a genuine caring and friendly approach. In addition, you will possess excellent communication skills so that all such attributes are not only delivered but maintained in order to compliment the extremely high standards that are required. Presentation both in appearance and manner is a firm requirement too.
Assist setting up concierge for the day by ensuring all equipment is switched on/clinic diaries are open/checking all iPads are fully charged/patient lounge is ready for the day;
Meet/greet all patients/visitors to the clinic/daily post;
Book patient arrivals/departure in on our booking system (SOE); make/amend appointments/take payment
Monitor/update clinic diaries throughout the day, including notifying clinical care team;
Receive/make telephone calls for patient bookings/deal with enquiries & appointment availability;
Set up/provide refreshments to all patients/visitors;
Use video entry system for entry to the clinic;
Liaise with clinical team throughout the day in respect of patient (clinical) enquiries, when necessary;
Organise the private patient parking onsite facilities via electronic gates (and to allocate spacing accordingly);
A minimum of 2 years’ experience in customer service is essential for the Concierge role.
Appropriate training will be given, where necessary.
Salary: dependent upon experience
Job Type: Full-time
To apply for this excellent opportunity, please email your CV to email@example.com with a request for an application form.