At TwentyOneDental, our clinicians pride themselves in providing outstanding patient care, resulting in an unmistakably unique patient experience and are wholly committed to your treatment quality and care. This is why TwentyOneDental support such confidence with “our commitment to you” statement by providing a guarantee* of 12 months in the unlikely event any treatment should fail on a technical basis and which is considered necessary to be followed up, will be covered financially. This includes Invisalign/Six Month Smiles components which are specific to fixed retainers only. Following an examination if it is found that exclusions (below) apply then our usual clinicians fees will be payable by you


If you find treatment needs replacing within 12 months of being performed, you will not be charged for your replacement, except in the following circumstances:

• failure to follow treatment instructions and/or lack of patient oral health care
• following treatment another person has carried out treatment on the tooth and/or area in question
• any problem identified by us at the time of treatment but was not taken up by the patient
• treatment was undertaken as a temporary measure
• unsuitable to provide an exact replacement
• result of trauma
• where any additional treatment was advised prior to treatment taking place and was not taken up by the patient, for example bone grafting prior to implant treatment being performed

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