The New Patient Journey

The new patient journey to keep you and our team safe during your visit:

1.  

   Covid-19 Medical History form

   You will be sent a COVID-19 Medical History form to complete online once you have booked your appointment. Please answer all questions honestly.
2.  

   Your appointment

   Come alone if possible and on time. If you need a chaperone, to attend with you, please let us know at the time of booking. Further instructions will then be given to you. Please do be punctual.
3.  

   Arrival at the practice

   Upon arrival, please follow all instructions. These are sign posted as you enter through the clinic gardens via the main south gate. Our Front of House will greet you and ask you to repeat some of the safety questions you have already provided and to then stand forward onto our COVID disinfectant foot mat, before entering the clinic.
4.  

   Sanitise Your Hands

   You will be asked to use the hand sanitisers provided before entering the clinic, throughout the clinic, before entering the treatment suite and again when you leave us. Our super friendly team will remind you, so don’t worry.
5.  

   Wear Your Face Mask

   You will be provided with a mask and safety pack upon arrival. Please wear your face mask during your entire visit with us and ensure you dispose of them correctly when finished. We have a specific clinical bin when you exit the clinic and where all PPE is to be placed.
6.  

   Temperature Check

   We will check your temperature. If you have any symptoms please do not attend your appointment.
7.  

   Mouth Rinse

   Rinse with an antimicrobial mouthwash. We will provide this to you in surgery.
8.  

   Remember to Social Distance

   Use social distancing in the clinic. Apply social distancing in the patient lounge and wherever else possible.
9.  

   Consent Form

   Complete an online Consent form. This is to give us consent to carry out the treatment required.
10.  

    During Your Treatment

    Our dentists will enforce strict protocols to keep you as safe as possible during your treatment.
11.  

    Payment

    Pay by contactless card. Please limit any cash transactions.
12.  

    After Your Treatment

    Before departure, dispose of PPE. Please use the designated bins in the clinic to dispose of PPE.
13.  

    And, Finally

    Use the hand sanitiser again. Make sure you leave the clinic with freshly sanitised hands.